RETURNS
Please be aware that made to order/custom, sale items and earrings are NOT eligible for return.
We are sure you will love your Boho Rose purchase, however should you want to return an item (with the exception of items noted above), it will be accepted back in an unused condition with tags attached within 14 days of receipt for exchange or store credit only.
Shipping costs are not refundable.
At this time we cannot offer a free returns or exchange service. Customer is responsible for return p&p and on exchange item being sent out.
Returns that arrive without tags, with signs of wear or damage, were sent outside of the returns period or are listed as non-returnable above will be refused and returned back to you.
Please refer to garment care section of this site, or your garment label to see best ways of looking after your item. Crinkle is a delicate fabric and returns for faults that occur through improper washing or wear will not be accepted.
To make a return for exchange or store credit. Please email us bohemianrosevintage@gmail.com
SHIPPING
UK SHIPPING
Free standard shipping on orders £150 and over!
Standard:
Royal Mail 1st class signed. Arrival 1-3 working days from shipping date (delays by the courier are possible, but rare and not within our control).
If your order is urgent or needed within a short time frame please choose next day delivery.
Next Day:
Royal mail. Arrival day after purchase (purchase must be made before 2pm). Items will be sent the following day when purchased after the 2pm cut off.
Saturday Guaranteed;
Royal Mail. Items purchased on or before Friday 1pm will arrive Saturday by 1pm.
INTERNATIONAL SHIPPING (including Ireland)
Free tracked airmail on orders £200 and over!
Tracked Airmail:
Royal Mail tracked Airsure/International signed. Arrival usually 5-12 working days from shipping date.
DPD Tracked airmail:
Express or standard available, information displayed at checkout.
DHL Express;
Express tracked shipping is available worldwide and for most countries arrives within 1-5 days.
We are not responsible for customs taxes or VAT charges that may be incurred by your home countries customs and duties department.
We are not responsible for post that gets lost in transit. All claims for lost post to be made directly to the courier which we will help with where possible. Please be assured that lost post is rare.
To inquire about shipping please email;
bohemianrosevintage@gmail.com
FAQ's
Q: I ordered a custom / made to order piece. How long will it take to arrive?
A: It will take 10-14 days for us to make. Delivery time is dependent on the method you choose. During busy periods (Spring/Summer) please order with plenty of time to spare if you have a holiday or event coming up. Please let us know if your item is needed by a certain date at the time of ordering.
Q: How do I find out if you have a Sale or Promotion on?
A: Join our mailing list! Also, make sure you follow our IG @bohorose_1 for info including new in and promo codes!
Q: I made a purchase but a couple of days later a promotion started - can I get the discount on the items I already bought?
A: Sorry, no discounts can be backdated. You are welcome to take advantage of any promo with a new purchase to make a saving though!
Q: I returned an item, how long until my exchange is sent out or you get in touch with my credit code?
A: All returns should be dealt with / processed within 14 days, depending on how long your item takes to come back to us in the mail. Make sure you include a note with all of your details - we cannot process returns without this!
Q: Do you have a premises where I can come and try on Boho Rose?
A: We do not have our own physical premises in the UK at this time, but we are planning some intimate pop up events where you can browse and try before you buy! For info, please sign up to our mailing list and/or follow our IG. There is also an option to set up your own private home shopping event - we will come to you loaded with stock. A fun night or afternoon shopping from your home with friends! Please get in touch for more details.
Q: Are there any job opportunities at Boho Rose?
A: We are looking for new brand ambassadors and also social media whizzes (IG, Tik Tok). Please get in touch through email or IG with your details.
Q: Do you sell wholesale?
A: Yes! Please contact us with your details for more info.