Returns, Shipping, FAQs
RETURNS
Please be aware that made to order/custom, sale items and earrings are NOT eligible for return.
We are sure you will love your Boho Rose purchase, but should you want to return an item (with the exception of items noted above) please send back within 14 days of receipt for exchange or store credit only. Shipping costs are not refundable. Items will be accepted back only if in an unused condition with tags attached.
- Customer is responsible for return p&p
- Customer is responsible for exchange p&p
- Return refusal - if an item arrives back to us with signs of wear or damage, is an item listed as non-returnable above or arrives outside of the 14 day window it will be returned to you.
- Crinkle is a delicate fabric - please closely follow instructions on care label and on garment care section of this site. Returns for any faults that occur through washing and wear will not be accepted
To make a return for exchange or store credit please email bohemianrosevintage@gmail.com including your name and order number, and item you wish to return.
SHIPPING
UK SHIPPING
- Free standard shipping on orders £150 and over!
- Standard: Royal Mail Tracked 48. Arrival 1-3 working days from shipping date
- Next Day: Royal mail. Arrival day after purchase on orders made before 2pm (Mon-Fri only)
- Saturday Guaranteed; Royal Mail. Items purchased before Friday 11am will arrive Saturday by 1pm.
INTERNATIONAL SHIPPING (including Ireland)
- Free tracked airmail on orders £200 and over!
- Tracked Airmail: DPD Tracked - arrival 3-12 working days from shipping date (location dependent).
- DPD Express - information displayed at checkout.
- DHL Express; Express tracked shipping is available worldwide and for most countries arrives within 1-4 days.
- We are not responsible for customs taxes, duties or VAT charges incurred on parcel entry into your country. All fees are the responsibility of the customer to pay and we will not accept packages back where these fees are left unpaid.
USA SHIPPING - Tariffs as of 26th August
- Royal Mail Tracked - Tariffs built into shipping cost. For sales over £200 we may need to contact you where extra duties might be due. This would need to be paid before we are able to ship your order.
- DPD - Shipping cost is courier only. DPD will email you direct with duties cost and online payment link. You will need to pay within 5 days, or your order will not be sent.
- Hopefully this will come to an end this year - fingers crossed!
Delays by couriers are possible, but rare and not within our control.
We are not responsible for post that gets lost in transit. All claims for lost post to be made directly to the courier which we will help with where possible. Please be assured that lost post is very rare.
To inquire about shipping please email;
bohemianrosevintage@gmail.com
FAQ's
Q: I ordered a custom / made to order piece. How long will it take to arrive?
A: It will take approx. 14 days for us to make. Delivery time is dependent on the method you choose. During busy periods (Spring/Summer) please order at least 2 weeks ahead of date needed by. Please let us know if your item is needed by a certain date at the time of ordering.
Q: How do I find out if you have a Sale or Promotion on?
A: Join our mailing list! Also, make sure you follow our IG @bohorose_1 for info including new in and promo codes!
Q: I made a purchase but a couple of days later a promotion started - can I get the discount on the items I already bought?
A: Sorry, no discounts can be backdated.
Q: I returned an item, how long will it take to process?
A: All returns should be processed within 14 days, depending on how long your item takes to come back to us in the mail. Make sure you include a note with all of your details - we cannot process returns without this.
Q: Do you have a premises where I can come and try on Boho Rose?
A: Please see stockist info to check what might be near you! We are based in London - we may be able to set up a try on session for those who can come to us, please email to inquire. For info on pop up events, please sign up to our mailing list and/or follow our IG. There is also an option to set up your own private home shopping event - we will come to you loaded with goodies. A fun night or afternoon shopping from your home with friends! Please get in touch for more details.
Q: Are there any job opportunities at Boho Rose?
A: We are looking for models, content creators, brand ambassadors, photographers & interns. Please get in touch through email or IG with your details.
Q: Do you sell wholesale?
A: Yes! We sell B2B. Please contact us with your details and any questions you may have.